Contact Management

In the era of 21st century of organizational change and technological innovations, forward-thinking organizations, with ambitions of growing their business, even in quiet times, are constantly looking for ways to better service their clients and really create a competitive edge between themselves and their competitors.

"Customer Relationship Management" or "CRM" is the one of the new buzz words of today's technology world however, instant access to contact information is critical to a successful investment practice. Effective contact management is an absolute necessity for any business in today's highly competitive environment.

The aim of the module is to organize and manage centralized information about the government organization’s media and public relation strategy development. It helps organizations to maintain contacts in a centralized address book, and have a comprehensive view of customer information, related tasks, notes, interactions and emails that drive government media and public relation directions and add value by improving the media and public relation planning efficiency for smarter and faster management decisions. It provides a single central repository for critical contact information captured across the organization, which reduces redundancy and errors, enables improved data control and security, and eases data maintenance tasks.

An automated contacts management process provides a fully integrated approach to tracking of all information and communication activities linked to contacts. It saves time and helps in closing more deals with single-page contact management thereby increasing productivity and enables better utilization of time whilst assisting individuals and teams by centralizing contact and calendar information, increasing communication effectiveness and improving individual and team productivity. Its multi-language supporting feature, like English, Arabic, etc., makes it more user-friendly and user-centric to achieve the intended and targeted information.

It also assists the corporate communication department to build and develop an effective feedback and customer follow-up system and contact database, where all the departments’ executives are integrated and linked in one platform to access it and to generate, manage and simplify data from different departments to achieve the corporate strategic objectives.

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